Frequently Asked Questions

We deliver to all 48 contiguous United States. Unfortunately, we cannot ship to Alaska or Hawaii due to cold-chain transit time constraints.

Orders are processed within 24 hours and shipped via cold-chain freight. Expect delivery within 2–5 business days depending on your location.

Flat-rate shipping is $24.99 per order. Orders over $199 qualify for free shipping automatically.

Every cut is vacuum-sealed, flash-frozen at peak freshness, and packed in insulated boxes with dry ice to maintain sub-freezing temperatures throughout transit.

Contact us within 48 hours of delivery and we will arrange a replacement or full refund. Your satisfaction is guaranteed.

Bison is naturally leaner than beef, with less fat and fewer calories per serving. It is also rich in protein, iron, B vitamins, and Omega-3 fatty acids, making it a nutrient-dense choice.

Never. Our bison are 100% grass-fed and finished without added hormones, antibiotics, or growth stimulants. They roam freely on open plains.

Bison typically has a lean-to-fat ratio of 90:10 or higher, compared to 80:20 for conventional ground beef. This means richer flavor with less fat.

Place vacuum-sealed cuts in the freezer immediately upon arrival. They will keep for up to 9 months frozen. Thaw in the refrigerator 24 hours before cooking.

Yes, if it was thawed in the refrigerator and has not reached room temperature. However, for best texture and flavor, we recommend cooking after the first thaw.

Bison meat is naturally darker red than beef. Trust the smell — if it has a sour or off odor, discard it. Vacuum-sealed packages may have a slight metallic smell upon opening that dissipates within minutes.

Yes, if you contact us within 12 hours of placing your order. After that, the order enters processing and cold-chain preparation begins.

Due to the perishable nature of our products, we do not accept returns. However, if a product arrives damaged or does not meet expectations, contact us for a replacement or refund.

Yes, for bulk orders and wholesale partnerships, please contact us through our Contact page and our team will respond within one business day.